My client is one of the most highly-awarded creative agencies worldwide. Their health division is one of the largest global networks in healthcare communications and provides strategic, integrated communication solutions for their clients, including many of the biggest names in the pharmaceutical industry. The team are made up of healthcare communication specialists across the disciplines of medical education and communications; brain sciences; brand promotion; digital and social; strategic planning; public relations and creative/design. They are like no other: they blaze new trails; they encourage a culture of creativity and innovation; they challenge, and they change; and they recognise and reward their team.
Requirements
Account Direction:
- Responsible for developing strategic programme and finalising programme activity and budget with client.
- Direct account team activity to ensure appropriate tactical programme is developed and implemented according to the group’s quality standards and achieves objectives.
- Ensure staff ownership and responsibility for projects for all members of the team.
- Maintain strategic overview of account, and proactively advise client on new issues/external environment and contribute to strategic planning meetings with client.
- Keep abreast of outside issues and events and regularly review impact on programme and client objectives in accordance with Managing Director.
- Instigate brainstorms to develop the strategic, creative direction of accounts.
- In-depth understanding of financial status of account at all times.
- Ensure resourcing within the account is appropriate at all times.
- Responsible for account/project profitability and maintaining agreed fee income.
- Responsible for negotiating and establishing financial arrangements with client in accordance with the Managing Director.
- Responsible for ensuring team adhere to job bagging system.
Client Liaison:
- Contribute to client marketing strategy and thinking.
- Monitor external environment and highlight key issues/crises and work with the Managing Director/Management Team to inform the client of implications and potential actions required.
- Maintain social contact with client personnel and regular contact about account direction, staffing, issues etc.
- Establish and maintain a role as consultant/adviser to client in partnership with Managing Director/ Management Team.
- Responsibility for highlighting issue management procedures to the client for implementation by the account team.
- Organise annual internal review of account and work with the Managing Director to implement outcomes.
- Organise client appraisal and support/work with the Managing Director to implement outcomes.
We rely on you to…
Grow Existing Business:
- Create and develop opportunities for growing existing business within the confines of the programme.
New Business:
- Responsible for helping to develop and present new business pitches
Professional Relations:
- Responsible for building and maintaining key relationships with opinion leaders (clinical, industry, NHS).
- Ensure each client team members have agreed role clarity and team SOP’s.
- Knowledge of client opinion leader profiles.
- Demonstrate innovation and creativity beyond client ideas.
- Identify opportunities to build opinion leader base and develop additional activity.
- Monitor and investigate ‘market intelligence’ using the views of opinion leader regarding pertinent issues (external/ product/competition) in conjunction with the Management Team.
Team Management:
- Lead and motivate team to fulfil their potential and assume responsibility appropriate to their position.
- Ensure all client team members have agreed role clarity and team SOP’s.
- Make recommendations to the Managing Director on staffing and personal development.
- Ensure team understanding of client personalities profiles.
- Participate in interviewing high calibre new personnel.
Things we are looking to see (in addition to above):
- Experience as a Senior Account Manager within a healthcare, medcomms or meded agency
- A track record of success in project management and delivery across a variety of medical education projects, as well as financial management
- Excellent time management skills; dependable, conscientious, keen and reliable; able to juggle and prioritise, meet challenging deadlines, find solutions and work under pressure; ready to accept responsibility and extra work
- Good understanding of pharma regulations
- Desire to grow and develop our business as well as personally within the role; challenge the status quo and be part of developing new creative approaches and solutions to both our client’s problems and our internal priorities
- Words to describe our ideal candidate: Enthusiastic; problem solving; communicative; confident; disciplined; flexible and willing to adapt; a mature approach; thrives under pressure; perceptive; cooperative; reliable; efficient; practical; organised; conscientious; seizes opportunities
TOGETHER WE WANT TO BE:
CURIOUS – join a team where you can explore, learn, experiment with new ideas, grow and be inspired.
COURAGEOUS – standing up for what we believe in, challenging the normal, and getting our teams and clients to trust us with big, creative ideas.
CANDID – enjoying open and honest conversations to help us solve the toughest problems.
GENEROUS – in spirit and with supporting others.
WHAT WE OFFER
- Personal growth for all members of our team; we offer training, development plans and regular reviews to enhance the performance of those who work with us and guarantee great results for our agency
- A seat at the table with our industry friends, ranging from world-leading technology partners to many of the biggest names in healthcare
- An excellent benefits package
- We encourage open conversations about flexible working